Following a rough patch filled with production delays, missed deadline and lower sales expectations, GoPro’s ambitious drone plans hit a hiccup this week. GoPro is recalling its new Karma drone due to some units that lost power during operation.
The recall involves approximately 2,500 Karma drones purchased by consumers since October 23. Owners of Karma can return their units to GoPro, or their place of purchase, for a full refund. Replacement units are not being offered.
“Safety is our top priority,” said GoPro Founder and CEO Nicholas Woodman. “A very small number of Karma owners have reported incidents of power failure during operation. We have moved quickly to recall all units of Karma and provide a full refund while we investigate the issue. We are working in close coordination with both the U.S. Consumer Product Safety Commission and Federal Aviation Administration. We are very sorry to have inconvenienced our customers and we are taking every step to make the return and refund process as easy as possible.”
The Karma comprised a small part of GoPro’s business — just 2,500 were sold since its launch a few weeks ago, but there were certainly hopes for big sales during the holidays. GoPro plans to resume shipment of Karma as soon as the issue is resolved but has not announced a timetable. Shares in GoPro fell 4.1% on Wednesday. Its share price has fallen 88% since its high two years ago.
To participate in the recall, visit GoPro’s webpage at: gopro.com/2016karmareturn
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