J O I N U S January 10 -12, 2017 Outdoor Retailer Winter Market • Utah Museum of Contemporary Art • Salt Lake City, Utah Register Today outdoorretailer.com/RSC P rese n t e d B y For Independent Specialty Retai lers HIRE: Recruiting Interviewing Selecting Hiring 11 a.m. – 1 p.m. • Lunch Provided Well-known recruiter Jörgen Sundberg puts the cost of on boarding an employee at $240,000. And, according to the U.S. Department of Labor, the price of a bad hire is at least 30 percent of the employee’s first-year earnings. For a small company, a five-figure investment in the wrong person is a threat to the business and unfortunately we have all made a bad choice once in our careers.ŒWhat we know for sure in the outdoor industry is that we are hiring employees who are passionate about the outdoors, but does this mean that they are good at retail? TRAIN: Developing Leaders 11 a.m. – 1 p.m. • Lunch Provided As retailers look for improvement in efficiencies, implementation and profitability, one staff position becomes increasingly important: Store Manager. In most retail companies, few roles have more impact on revenue growth, company culture, store environment and customer satisfaction. But how can a store manager be MOST EFFECTIVE? Great retail organizations recognize the Store Manager’s role as Leader. The Store Manager influences, teaches, solves problems, coaches, builds a team and represents the brand to the public. The Store Manager is responsible for meeting revenue goals. MEASURE: Measuring Employee Success 11 a.m. – 1 p.m. • Lunch Provided Everyday your employees are selling for you, but how do you measure their performance? What are the metrics that tell you how they are doing in customer engagement? How do you set goals to increase your business and get the buy in from each staff member? Come prepared look at your sales goals, how your employees are performing and how to get to where you want to be in your market in this class.