IO_Summer20

With the spike in lockdown-driven online shopping, retailers return processes are likely to come under increased scrutiny as shoppers make buying decisions. Already, 84% of shoppers surveyed by YouGov said a positive returns experience encour- ages them to shop with a retailer, and 74% noted that U.S. retailers should do more to improve their re- turns experiences. Expected development of sourcing value share from selected Asian sourcing countries for 2020 (Percentage of respondents) Source: The NPD Group 0% 50% 100% 150% 200% 350% 300% Traditional Children’s Transit/Fitness Front Suspension Mtn. Lifestyle/Leisure Stationary Helmets Jan’19 vs. Jan’20 Dollars % Change YoY Feb’19 vs. Feb’20 Mar’19 vs. Mar’20 Apr’19 vs. Apr’20 Source: McKinsey & What factors matter most to you for safe guiding during COVID-19? Source: 57hours survey of guides and outfitters 69.7% 45% 36.7% 31.2% 29.4% 7.3% Taking out only 1-2 individuals at a time If my client looks healthy /has no fever If my client had proof they already had the virus and have recovered The State or region my client comes from using gloves and face protection while guiding I don’t plan to resume guiding until there is a vaccine What month(s) do you plan on taking a vacation this year? Source: Thor Industries 36% 57% 67% 65% 62% 48% 22% 14% 6% May June July August September October November December No Vacation Strongly decrease >-10pp Decrease -3 to-10pp Stable -3 to +3pp Increase >+3pp I don’t know/ we dont source from this country Other South-East Asia Vietnam 34 19 28 10 9 30 24 20 18 8 Cleaning and sa Masks and barri Physical distanc No-contact purc Store regulation Health checks 11% 10% 9% Top CBD Use % of respondent Source: McKinsey & Co. Outdoor P Source: Outdoor In Pain Re Relaxat Stress Re Reduce Anxi Better Sle 2009 30% 40% 50% 60% Wh Expected development of sourcing value share from selected Asian sourcing countries for 2020 (Percentage of respondents) Source: 57hours survey of guides and outfitters 69.7% 45% 36.7% 31.2% 29.4% 7.3% Taking out only 1-2 individuals at a time If my client looks healthy /has no fever If my client had proof they already had the virus and have recovered The State or region my client comes from using gloves and face protection while guiding I don’t plan to resume guiding until there is a vaccine What month(s) do you plan on taking a vacation this year? Source: Thor Industries 36% 57% 67% 65% 62% 48% 22% 14% 6% May June July August September October November December No Vacation Strongly decrease >-10pp Decrease -3 to-10pp Stable -3 to +3pp Increase >+3pp I don’t know/ we dont sourc from this coun Other South-East Asia Vietnam China India Bangladesh Myanmar 34 19 28 10 9 30 24 20 18 8 6 13 31 30 20 27 10 25 28 9 33 11 24 22 10 6 12 14 5 63 Source: Mckinsey & Co. Return to Normalcy What would make you reconsider shopping with a retailer in the future? If they had to pay shipping fees to return an item 60% If it took a long time to secure a refund on their return 40% If the returns policy window was too short 38% If they need to obtain a return authorization from customer support 32% If they were not able to track a returned item 30% What would you prefer from retailers when returning an item? Free returns 68% Convenient locations to return an item(s) to 45% Reusable/Resealable packaging that can be used for returns 44% Communications and visibility (tracking the parcel, confirmation of receipt, refund information, etc.) 41% Being refunded once the item has shipped 38% No need to print a returns label 32% Source: YouGov; Doodle Inside Outdoor | SUMMER 2020 8 Group Guiding to Remain Remote Only about 7% of the guides and outfitters surveyed in June by 57hours said they will wait for a vaccine before re- suming their guiding business, but as much as 70 percent said taking out more than one or two individuals at a time was unlikely while COVID-19 remains a threat. That seems to sug- gest rough waters for the entire 2020 season. Big Autumn for RVing? Lockdowns and social distancing have lifted i er- est in recreational vehicles, and summer RV trips look like they’ll extend into September and October this year. Back in May, when COVID concerns were at a peak, more than 90 percent of RV owners surveyed for Thor Industries said they still planned to take a trip this year, with 62% of respondents looking to September for a trip and 48% looking to October. DATA POINTS NUMBERS WORTH NOTING 150 Percentage growth in overall usage of contactless payment in the United States since March 2019, according to Visa.